Video problems and tips
Echoview utilizes DirectShow for playback of video files. This technology is used by common media players such as Microsoft Windows Media player to display video files.
Generally, if a media file is playable and supported by Windows Media Player, then Echoview will be able to read and play it. If certain media data is not playable, this may be rectified by loading a codec onto the computer.
Using media data in Echoview 64-bit edition requires 64-bit versions of a codec. To test your files you must use the 64-bit release of Windows Media Player. Be aware that all 64-bit releases of Windows will play the 32-bit edition of Windows Media Player by default. To run the 64-bit version of Windows Media Player on 64-bit Windows, start the executable found here: C:\Program Files\Windows Media Player\wmplayer.exe. We recommend contacting your system administrator for further information.
You can find video codecs on the internet. Examples are:
The display of video data requires a fast computer with large amounts of RAM. To optimize and possibly increase performance:
- ensure the video files are on a local drive
- close applications that are not related to Echoview synchronized video analysis
Note: It is highly recommended that you consult with your system administrator and backup your data before making changes to your computer.
Troubleshooting
When you encounter video display problems, as a first step check if you are using the latest version of the codecs.
|
Issue |
Fix |
|
Media player can play .mpg files however Echoview may not display the .mpg file in the Media window. |
The Microsoft DVT codec appears to be ineffective under Echoview. Echoview is directed to use another codec if it is available. Note: Echoview 64-bit version may encounter issues using a 32-bit codec. Uninstall unsuitable codecs and install the latest codecs. |
|
If a Matroska splitter is installed .mpg files play too fast. |
The Matroska splitter codec should not be installed for .mpg file playback. |
|
MP4 files do not play in Echoview. |
Install ffdshow and matroska set with default options. |
|
A video overlay becomes visible when the Echoview window is moved. |
Echoview utilizes DirectShow for playback of video files. This technology is used by common media players such as Microsoft Windows Media player to play video files. The specification and configuration of your computer system (CPU), operating system, RAM and graphics card affect the display of video on the computer screen. A video overlay is one method a system may use to display video. When a system's RAM experiences heavy use, a video overlay may be observed to separate from the Media window. This is temporary and usually resolves itself when the video is played. It is known that video capture applications may not capture a video overlay. Other issues such as hardware acceleration may also result in a blank video capture. |
| Video capture is blank. |
It is known that video capture applications may not capture a video overlay (see above). Other issues such as hardware acceleration or inadequate RAM (because of the additional requirements from a video capture application) may also result in a blank video capture. |
| The Microsoft Windows Notification area (next to the Task bar) contains multiple icons. There may be video icons and audio icons. |
Video codecs may display icons on the Windows task bar. Such programs often have options to turn the display of icons off. For FFDshow:
For Haali:
|
|
I don't know which codecs I have installed |
Microsoft Windows Media player - Codecs: frequently asked questions; How do I tell which codecs are installed on my computer?. |